Dell PC as a Service (PCaaS) is a subscription-based model that allows organizations to manage their IT devices with predictable costs. It provides users with newer devices that experience fewer issues, enhancing productivity and reducing support costs. This model also helps organizations avoid upfront costs and offers flexible technology rotation aligned with a circular economy.

Organizations can reduce IT support costs by reallocating Full Time Equivalents (FTEs) to higher-value IT projects, improving resolution times for device issues, and minimizing the time spent on supporting older devices. For instance, a healthcare organization was able to reduce its IT burden by 12 hours per week, leading to fewer support tickets and less help desk effort.

Standardizing IT devices can significantly reduce challenges related to device lifecycle management. It helps in lessening device acquisition and refresh costs, improving user productivity, and decreasing the number of support tickets. A financial services company, for example, was able to better support user experience and productivity by streamlining their device management processes.